Sitecore Live Session Agents

It can be fun when an hour-long meeting is cancelled at the last minute; you suddenly have a chance to tackle your personal “back log” right?

This note on xDB processing is part of my “back log” so without further ado . . . let me begin by noting how Sitecore is getting better at designing modular elements of functionality. They’ve been at it for years.

The Menu of Sitecore Server Roles

The notion of a “Sitecore server” being a single defined resource is a thing of the past.   Things used to be either Content Management (CM) or Content Delivery (CD); now, CM or CD servers can be supplemented with dedicated publishing servers, the xDB 3 amigos (processing, aggregation, and reporting servers), search work-horses (via Solr, Coveo, or ?).  One can combine elements together so you could have processing + aggregation, or your dedicated publishing server could run Solr for search.  I’m not going to discuss the databases that support all of this, MongoDB or SQL Server, but the count of databases and collections is also ever-increasing.

Then, there are the less well-publicized “mini server roles” like the one that does GeoIP resolution work in the background.  This post is mostly about another specific “mini” Sitecore server known as the Live Session agent.

There is a clear pattern from Sitecore that “servers” are combinations of several slices of different functionality.  I think this shows a maturation in the product, and realization that different implementations will be making use of Sitecore components in different ways.  It makes for flexibility and lots of tuning opportunities.  It keeps a Sitecore Architect employed, I suppose!  I do worry about the stability of all these permutations, however, and along with this pattern is the bloat of configuration files and the potential for misconfiguration.  There are some noble efforts at improving this, though, and I think the complexity of configuration will improve in future Sitecore releases.

The Live Session “Role”

While not truly a “role” in the standard Sitecore sense, the Live Session Agent extends a Content Delivery (CD) node to also process xDB automation states.  This is to assist in monitoring and processing the queue of contacts with automation states with timeouts. One could run a dedicated server just for this Live Session Agent activity, I suppose, or employ a set of CD servers to share the load.  From the documentation:

You can enable the background agent only on a subset of instances, such as on a dedicated instance or a set of instances that only process the timeout and not HTTP requests.

In reviewing the granular tuning settings exposed by Sitecore, Live Session Agent optimization could be a bit of a dark art.  Should be some fun ahead, though, and a chance to enlist additional server resources to alleviate a potential bottleneck around engagement automation state processing.

The Live Session Agent depends on two config files (Sitecore.EngagementAutomation.LiveSessionAgent.config and Sitecore.EngagementAutomation.LiveSessionAgent.Processing.config) and a single .dll (Sitecore.EngagementAutomation.LiveSessionAgent.dll) that can be downloaded under the Resources section here.  The documentation is sufficient to get you started and, while I find it light on practical guidance, there is an obvious effort to expose all the knobs and switches one might require for this sort of background process management (threads to allocate etc).

I suspect this Live Session Agent will become a mainstay in the performance and scaling efforts for more complicated Sitecore xDB implementations — but most any xDB project could benefit from additional resources devoted to engagement automation state processing.  I think the trick is not overwhelming the CD server that you ask to pitch-in and help.

Now, with the other 30 minutes I found by that meeting being cancelled, I’m going to review what all is going on with Sitecore.EngagementAutomation.LiveSessionAgent.dll with Reflector . . .

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